Messaging Manager
Enhance your operations with a fully integrated internal communications application built to capture, transfer and log call information.
Overview
How much does your business rely on having the right information about customer calls? With the right data, you can not not only get information on valuable marketing channels, but also enhance the entire customer service experience. Messaging manager was built specifically to combat issues like relying on staff to capture and transfer the right information. Take out human error and measure valuable data for your business, get a quote today.
The Benefits
- Capture critical customer information on every call to give your team the right data to support your operations
- Out the box integrations available to ticketing and VOIP systems such as 3CX and Gira
- Customise required call information to meet the needs of your business and team
Tired of Lost or Ineffective Customer Service?
Capture Call Information
Messaging manager helps your team get the right information on each call so you know exactly how they found you, and what they’re looking to achieve.
Transfer Call Information
Ensure all captured information gets sent to the right person and/or team. You don’t need to rely on staff to relay critical information, the messaging manager software will do it for you.
Track Customer Service
All calls are logged and queued
until resolved. This includes call information, which can be transferred and tracked to ensure customers’ expectations are being met.
Fully Customisable
Different oragnisations require different information and capabilities. Messaging Manager is fully customisable to give your team the right information at the right time.
Streamlined Integrations
Call information is usually transfered to a ticketing system, CRM or some other integration. With Messaging Manager software, you can integrate directly to Gira or 3Cx. Enquire today for custom integrations.
Internal Communications
Messaging Manager not only handles customer information and calls, but internal communications. Use the chat or call features to keep staff connected.
Enquire Now
